This was another open forum. It focused on best practices around developing front-line supervisors. Again there were a number of great suggestions. Among the best was a pocket guide one company gives to all supervisors that lists the company’s employee relations vision, outlines both legal obligations and pro-active responsibilities, and highlights common scenarios and expected supervisory response. These are printed on a small, laminated cards and spiral bound to fit in a supervisor’s pocket. Another suggestion was to utilize simulations for supervisory training – I switched to relying almost completely on simulation for my training interventions and in my college teaching a couple of years ago (with lecture items interspersed in the scenario setup, breakout and feedback sessions) and can attest that this is the ideal method for adult education. Really great information sharing.
