Chemical plant improves employee relations environment over 20% – and maintains envious production, safety and profit results.
This is one of the most perplexing companies we’ve ever worked with. Although they employ some great employee relations practices they are a constant target of an International Union – they have had several union elections over the last decade (which they’ve won – some with our assistance).
This location’s initial survey, taken on the heels of their narrowest election win, showed some problems (overall they rated about neutral). They characteristically attacked the low-rated areas. Phillip Wilson assisted their team in implementing several projects to improve the work environment.
The changes included a formal performance appraisal system with regular feedback to team members. Supervisors were coached on both positive coaching skills as well as differentiating and coaching poor performers.
The management team used the survey results to map out a 3-year improvement plan. Quarterly the management team would revisit progress on the items identified as priority areas in the prior quarter. Near the end of that plan they conducted a second opinion survey. It showed a 21.7% improvement over the earlier survey.
During this time the facility maintained record production levels and a near-spotless safety record. It is a model for the industry.
NOTE: Due to the sensitive nature of these interventions, the company identity is kept confidential. If you would like to learn more, or wish to arrange a discussion with the actual client, please contact Phil Wilson at 800-888-9115.
